Frequently asked questions

How do I reach customer service?

You can contact our customer support by emailing team@boquabottles.com. If you couldn't find the answer you were looking for in our FAQ section, or if you have questions about marketing proposals or collaborations, feel free to reach out.
What is a pre-order?

A pre-order means you’re reserving a product before it's in stock. By pre-ordering, you secure your item in our next production run. This helps us produce only what’s needed — reducing waste and overproduction.
Can I cancel or change my pre-order?

Yes — just contact us before your order has been shipped.
What payment methods are accepted?

We accept American Express, Mastercard, Visa, Apple Pay, Google Pay, Paypal and Shop Pay
How and when to wash the bottle?

Our Boqua bottles can be washed by hand or in a washing machine. We recommend washing your bottle after each use
What is the warranty policy?

If your bottle has a manufacturing defect, we’ll replace it within 12 months of purchase.

This warranty applies to:

Manufacturing defects (e.g. faulty caps/lid or seals)

Bottles that arrive with damage not caused by shipping carriers
Is the bottle recyclable?

Yes, our glass bottles can be thrown into the glass collection and the protective silicone layer can be thrown into mixed waste.

Shipping & Delivery

How long the delivery takes?

5-7 working days.
When will my pre-order ship?

Our current estimated shipping timeframe is 3–4 weeks from the time of your order. We’ll keep you updated by email and notify you as soon as your bottle is on the way.
What should I do if the bottle was broken during delivery?

If your bottle was damaged during shipping, please reach out to us via email with a photo of the damage. We’ll assist you promptly and let you know the next steps.
What is the return & exchange policy?

If you are not satisfied with our products, we offer a 30-day return policy for unused items in original packaging. For return/exchanges, please contact us by email team@boquabottles.com, and we will be happy to assist you.

How do I check my order status?

After you have placed your order, you will receive an email with tracking number.