FREQUENTLY ASKED QUESTIONS
HOW DO I REACH CUSTOMER SERVICE?
You can contact our customer support by emailing team@boquabottles.com. If you couldn't find the answer you were looking for in our FAQ section, or if you have questions about marketing proposals or collaborations, feel free to reach out.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept American Express, Mastercard, Visa, Apple Pay, Google Pay, Paypal and Shop Pay
HOW AND WHEN TO WASH THE BOTTLE?
Our Boqua bottles can be washed by hand or in a washing machine. We recommend washing your bottle after each use
WHAT IS THE WARRANTY POLICY?
IS THE BOTTLE RECYCLABLE?
Yes, our glass bottles are made from recyclable material. Glass bottles can be thrown into the glass collection and the protective silicone layer can be thrown into mixed waste.
SHIPPING & DELIVERY
HOW LONG THE DELIVERY TAKES?
5-7 working days.
WHAT TO DO IF THE BOTTLE HAS BROKEN IN DELIVERY?
WHAT IS THE RETURN & EXCHANGE POLICY?
If you are not satisfied with our products, you are always covered by our 30-day return policy. For exchanges, please contact us by email team@boquabottles.com, and we will be happy to assist you.